Provide Superb Customer Service

The Values of Superb Person-Centered
Client Service

Date:
Tuesday, December 3, 2024Time:
- 12:30 pm - 2:00 pm Eastern
- 11:30 am - 1:00 pm Central
- 10:30 am - Noon Mountain
- 9:30 am - 11:00 am PacificCost:
- Free for Convene Training Subscribers. Learn More Here.
- Non-Subscribers: $10/person or $500 for your entire agency (every registrant above the 50th is free).

CEUs:
This training might qualify for 1.5 CEUs for social work, nursing, behavioral health, and more depending on the rules of your licensing board.Recording:
The live webinar is recorded and available for 90 days.

Webinar Description

Every interaction we have with the people we serve matters.It is an opportunity to build trust, demonstrate professionalism, and deliver outcomes that truly make a difference in someone's life.Drawing on best practices and real-world examples, in this training we will explore the core competencies that define exceptional trauma-informed person-centered service, and how to implement them effectively - both as an individual and as part of a cohesive team.In this fast-paced interactive session you will learn: (Learning Objectives)

  • 7 features of a superb client experience (and how to implement them).

  • How to reduce client frustration and diffuse tension.

  • 8 key skills of superb service: emotional consistency, follow through, professionalism, and more!

  • How to stay calm and keep your stress level low when working with challenging personalities.

  • How to communicate with clarity in a way that is person-centered, trauma-informed, builds trust, and reduces anxiety.

  • How to establish good teamwork within your agency.

This training will make an immediate impact on the quality of your service and client experience!

Speaker: Josh Dye

Josh is the President & Founder of the Convene Training + Resilience Community.Since 2010 he has provided training to professionals that work in high stress environments, like health and human services, behavioral health, contracted case management, homelessness, reentry, refugee services, CASAs, nonprofits, government, and more.Attendees in over 1,500 of his presentations have learned how to harness the courage to lead, create, have tough conversations, maximize precious time, and leverage moments of failure for meaningful growth.What separates Josh apart from other speakers and trainers is how he combines practical, actionable tips with inspiration and motivation. He doesn’t just tell you what to do, he charts the course for how to do it. Josh authentically speaks from his own experiences, benefiting audiences with lessons from both his successes and gut-wrenching failures.In 2006 Josh earned a Bachelor's Degree in Housing Studies from the University of Minnesota. In 2010 he earned a Master's Degree in Public & Nonprofit Administration from Metropolitan State University.

Questions?

Josh Dye
President & Founder
Convene Training + Resilience Community
612-481-8059
[email protected]